How to ask
Send the request from your ETEFORM USA account or from the contact form. Include the order number. You receive a confirmation that the message arrived, and the request stays on the order so you can follow it.
Changes and refunds, explained for the order you have.
You can ask to change or cancel from your account or by email, with the order number. We review the stage of the work and tell you the result, including the refundable amount under the published policy and the stage of the order.
What the stage changes
Before payment, a draft can be left or edited. After payment, the team can still pause for missing information. After the file has been submitted for filing, a change may no longer be possible.
Service fees and government fees
The ETEFORM service fee and the state filing fee are separate. A state fee that has already been incurred may not come back. A partner filing fee may be non-refundable once the file has been submitted. Any amount that can be returned is confirmed for that order, not assumed in advance.
How a refund is handled
If an amount is approved, it is returned through the original payment method. The account shows the result when it is recorded. We do not publish a fixed number of days, because it depends on the payment provider and the stage of the order.